Support Plans Tailored for You
From expert-led onboarding to 24/7 technical support, our comprehensive support plans cater to businesses of all sizes
Basic Support
Classic Support
Premium Support
Enterprise Support
| Services | Basic | Classic | Premium | Enterprise |
|---|---|---|---|---|
| Segment | Any | SME | Mid | Mid & Large |
| Pricing | Available by default with a paid subscription of any product. | Costs 15% of your subscription fee | Costs 20% of your subscription fee | Costs 25% of your annual subscription fee (with min. 75 end users, and min. 50 end users for other products) |
| Knowledge base | ✔ | ✔ | ✔ | ✔ |
| Self-service portal | ✔ | ✔ | ✔ | ✔ |
| Email support | ✔ | ✔ | ✔ | ✔ |
| Live chat support | ❌ | 8 hours, 5 days/week | 24 hours, 5 days/week | 24 hours, 7 days/week |
| Phone support | ❌ | 4 hours, 5 days/week | 8 hours, 5 days/week | 12 hours, 7 days/week |
| Remote assistance | ✔ | ✔ | ✔ | ✔ |
| Acknowledgement & initial response time | Best Effort | 8 Hrs | 3 Hrs | 2 Hrs |
| Dedicated Technical Account Manager | ❌ | ❌ | ❌ | ✔ |
| Quarterly report with feature recommendations | ❌ | ❌ | ❌ | ✔ |
| Early access to new features | ❌ | ❌ | ❌ | ✔ |
FAQ's
The Basic support plan comes with the default subscription and provides basic support to all users
The Classic support plan is ideal for small and medium-sized enterprises (SMEs). It offers email support and remote assistance sessions for companies with tight budgets
The Premium support plan is designed for mid-sized businesses. It includes guided one-on-one onboarding sessions with product experts to help configure and successfully roll out new subscriptions
- A dedicated point of contact for personalized service
- Strategic Account Management and insight-driven guidance
- Round-the-clock multi-channel support with quick response times
- Quarterly recommendations and best practices for optimized performance
- Early access to new product features with free demos
The Enterprise support plan assigns a dedicated Helpdesk Executive to work in conjunction with your company, managing all product, support, and service requirements to deliver a personalized experience
- Prioritized issue resolution
- Pre-emptive support
- Dedicated Helpdesk Executive
- Round-the-clock support.
- Quarterly recommendations
- Early access to new product features with free demos