Support Plans

Support Plans Tailored for You

From expert-led onboarding to 24/7 technical support, our comprehensive support plans cater to businesses of all sizes

Basic

Classic

Premium

Enterprise

Services Basic Classic Premium Enterprise
Segment Any SME Mid Mid & Large
Pricing Available by default with a paid subscription of any product. Costs 15% of your subscription fee Costs 20% of your subscription fee Costs 25% of your annual subscription fee (with min. 75 end users, and min. 50 end users for other products)
Knowledge base ✔ ✔ ✔ ✔
Self-service portal ✔ ✔ ✔ ✔
Email ✔ ✔ ✔ ✔
Live chat ❌ 8 hours, 5 days/week 24 hours, 5 days/week 24 hours, 7 days/week
Phone ❌ 4 hours, 5 days/week 8 hours, 5 days/week 12 hours, 7 days/week
Remote assistance ✔ ✔ ✔ ✔
Acknowledgement & initial response time Best Effort 8 Hrs 3 Hrs 2 Hrs
Dedicated Technical Account Manager ❌ ❌ ❌ ✔
Quarterly report with feature recommendations ❌ ❌ ❌ ✔
Early access to new features ❌ ❌ ❌ ✔

FAQ's

What is included in the Basic support plan? Plus icon

The Basic support plan comes with the default subscription and provides basic support to all users

Who can benefit from the Classic support plan, and what does it offer? Plus icon

The Classic support plan is ideal for small and medium-sized enterprises (SMEs). It offers email support and remote assistance sessions for companies with tight budgets

What does the Premium support plan offer, and who is it for? Plus icon

The Premium support plan is designed for mid-sized businesses. It includes guided one-on-one onboarding sessions with product experts to help configure and successfully roll out new subscriptions

What are the key features of the Enterprise support plan? Plus icon
The Enterprise support plan is tailored for mid and large-sized businesses. It offers:
  • A dedicated point of contact for personalized service
  • Strategic Account Management and insight-driven guidance
  • Round-the-clock multi-channel support with quick response times
  • Quarterly recommendations and best practices for optimized performance
  • Early access to new product features with free demos
How does the Enterprise support plan ensure personalized service? Plus icon

The Enterprise support plan assigns a dedicated Helpdesk Executive to work in conjunction with your company, managing all product, support, and service requirements to deliver a personalized experience

What additional benefits do I get with the Enterprise support plan compared to the Premium plan? Plus icon
In addition to all the features of the Premium plan, the Enterprise plan includes:
  • Prioritized issue resolution
  • Pre-emptive support
  • Dedicated Helpdesk Executive
  • Round-the-clock support.
  • Quarterly recommendations
  • Early access to new product features with free demos